Prior to the training I was curious if a 'sales pitch' would be part of the course, but figured that I would try it anyway; this was not the case a

I was impressed with the online help screens, and created a sample VSM in about an hour. The software is greatly improved. WOW!

I was impressed with the power of the application, and is totally easy to work with.

I encourage everyone who deals with service value streams to get familiar with these [Quick] templates.

The customer service that you have provided are great examples of what “Think Customer” and “Win Consistently”, 2 of the behaviors we look for and