eVSM Technical Support
Listed below are common questions related to running eVSM. Any additional questions including those related to usage of specific eVSM Quick Stencils should be sent to support@evsm.com.
You can browse the questions list and click on a question to see the answer. You can also search the page with the browser Find function. To open the browser Find input field, hold the Ctrl key and click the F button on your keyboard.
What are the system requirements for eVSM v12?
The full 64-bit environment is recommended. Important Notes:
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Which Windows versions are supported by eVSM?
Note eVSM v9 and earlier versions are not supported in Windows 10/11. It may run OK under some configurations but may stop any time with a Windows update or a disk re-image. To run eVSM in Windows 10/11, you must upgrade to a current version of eVSM. |
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What are the preferred computer requirements for eVSM?The two main considerations for eVSM performance tend to be CPU clock speed and RAM available. We recommend using a machine with at least 4GB of RAM available at a minimum. Having 8-16GB should provide better performance with eVSM, as long as you are running the 64 bit editions of Microsoft Visio and Excel. A machine running dual core processors with around 2GHz per core should perform sufficiently. As long as you have a 64 bit system with 64 bit Office/Visio, the more RAM and CPU speed you have, the better the performance will be. Also, having a solid state hard drive will help with loading and saving large Visio files. Avoid working on files while they are on shared drives. Instead, copy the file to the local drive to edit. |
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Is eVSM 64-bit compatible?Yes, eVSM v10 (and later versions) is 64 bit compatible for Windows, Visio, and Excel. Microsoft Excel and Visio must BOTH be either the 32 bit version or the 64 bit version. Full 64-bit configuration is recommended for best performance. |
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Visio Macros are disabled at startup and/or the eVSM Toolbar is missingIf your eVSM toolbar is not showing, please check the following.
If the above do not resolve the issue, please contact support@evsm.com. |
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eVSM Digital SignatureAll eVSM software code is signed with a digital signature issued by DigiCert to confirm our identity and show our users the software is from us. By design the digital signature will get corrupted if the code is tampered with by anyone who does not have access to our signature. Unfortunately, the digital signature can sometimes get corrupted if the PC or Visio crashes during normal operation, or if the file is edited in older versions of Visio. If this happens, you can use the Restore File, Map Clean, or eVSM Repair function to re-establish the genuine signature. |
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How can I resolve the File Block Visio error message?If you see one of the following messages at when starting eVSM, you need to adjust the file block settings in the Visio Trust Center. Open the Trust Center in Visio with "File>Options>Trust Center>Trust Center Setting". Then check the switches in the "File Block Settings" as shown below. After making any changes, you must exit Visio and restart eVSm to see the effect of the changes. |
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eVSM EULA and Privacy PolicyThe eVSM End User License Agreement (EULA) can be viewed at https://evsm.com/EULA The eVSM Privacy Policy can be viewed at https://evsm.com/privacy |
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What is the return policy for eVSM?Click here to view the eVSM license return policy. |
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[Read Only] and/or [Compatibility Mode] message in the Visio bannerYou would see this if you open a Visio 2010 or earlier file in Visio 2016 or later. The eVSM v11 (and earlier versions) startup template is in Visio 2010 format, so you may see this when starting new maps. You can ignore this and continue working as normal. To eliminate the message, you can save your map file in the current version of Visio (*.vsdm format) through "File > Save As". |
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Does eVSM run on Apple (e.g. iMac, iPad) devices?The eVSM Software is an add-on to Microsoft Visio. It can run anywhere Visio runs. It can run on a Mac PC provided it has Windows installed (via Bootcamp or Parallels). Currently there is no way to run Visio on iPads or smartphones. eVSM does run on Windows Tablet PC's and is fully supported on Microsoft Surface Pro. |
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Why does my eVSM open in a web browser?You would see this problem if you do not have Visio installed, or if Visio is not the default program for .vst files on your machine. If you do have Visio installed and still see this problem, then please try these steps.
This should associate Visio template files to Visio rather then anything else. |
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What is included in eVSM's annual maintenance plan (ME&S)?ME&S = Maintenance, Enhancements & Support. |
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Unable to login through the eLeanor Control PanelIf you see this message when attempting log in through the eLeanor control panel: Then:
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My eLeanor control panel is missingIf you open an eLeanor lesson file and don't see the eLeanor control panel, then check:
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My eLeanor grades are not showing on my scorecardCheck the following:
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Can I use eLeanor without logging in?To access the full eLeanor functionality, you need to:
Item 1 is necessary for all users. Item 2 may be skipped, but your grades will not be recoded on the server. To skip item 2, simply ignore the login prompt at eLeanor startup. You will still be able to click the Grade-It button to check your answers to the quiz questions. Also, the Feedback button will not work without login, so you will have to send any questions/problems via regular Email to support@evsm.com. |
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Manual eVSM ActivationFor the event of server connection issues, a manual activation function is available. Here are the steps to use it:
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Can I view eVSM maps if I don't have eVSM?Yes, eVSM essentially creates Visio files. These can be viewed in Visio without eVSM. However to edit the file, you need eVSM. You can also save your maps in PDF format which can be viewed even without Visio. |
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The eVSM toolbar (ribbon) is missing when I start eVSM. |
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Unable to open file created in a newer versionMessage "This file was created in a newer version of eVSM...". Unable to open file. This means that the file was created in a newer version of eVSM than the one currently installed on your machine. You will not be able to make any changes to the file unless you upgrade eVSM to the file was created in, or a newer version of eVSM. If you only need to view or print the file, ask the author of the file to send you a PDF version of the map. |
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The eVSM stencils on the right have disappeared.To restore the default stencils, use the "Restore File" button (previously called Map Clean) in the eVSM toolbar. ![]() If you are on eVSM v10 or earlier, then the restore steps have to be performed manually. See https://evsm.com/VidStencils |
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How can I migrate my old eVSM maps to the current version?Shut down any open Visio files. Backup a copy of the old map file. Open the old file and click the "Migrate" button in the eVSM toolbar. When the migration run is complete, your old file as well as the migrated copy will be open. In the old file you will see highlighting on any items skipped by the migration. Migration is not a 100%, so you will need to do some manual work to finish. See https://evsm.com/evsm-v11-migration for a list of the additional actions to complete. |
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My old maps open without the eVSM stencils. How can I open these?The eVSM stencils (*.vss files) are stored in the "C:\Program Files (x86)\eVSM\Setup\Solutions" folder. You can open these in Visio by clicking "More Shapes > Open Stencil..." at the top of the shapes pane on the left. If the stencils on the right side of your eVSM session are missing then you need to open all the stencils with the name starting with "eVSM_". These will open on the left, so you need to drag them over to the right. |
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I purchased software maintenance. How do I obtain my eVSM update?You can download the latest version of eVSM here. |
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Is there a Glossary of terms used in eVSM?A key of variable names used on a map can be generated when needed. Just drop the "Var Key Creator" shape from the "eVSM Title and Keys" stencil on the page. The key will show descriptions for all the variables in current use on the map. The key will update automatically as new variables are added/deleted on the map. |
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How do I share my data with people who do not have eVSM?Just save the file in PDF format (Save As.. > File Type = PDF). |
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Are there any reference guides for eVSM?The following reference materials are available in PDF format.
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Is there an academic or student's program for eVSM?Go to Academic licenses. |
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What instructor-led training is available for eVSM? |
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I am getting prompted to Insert a Smart Card when I start eVSM.If your company does not use Smart Cards for security just add the eVSM installation folder to the Visio trusted locations with these steps:
You can also switch your Smart Card service Off or to Manual. See how at: http://www.sevenforums.com/tutorials/2495-services-start-disable.html |
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Starting eVSM issues: "C:\Program Files (x86)\eVSM\Setup\Solutions\eVSM.vst is not a valid Win32 application"You may see this message if Visio is not the default program for .vst files on your machine. Try these steps.
This should associate Visio template files to Visio rather then anything else. |
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Does eVSM run in SharePoint?It does, but we do not recommend editing or solving an eVSM map directly on Sharepoint. Two reasons for this:
Best way to work with SharePoint is check the file(s) out for local processing and upload when you are done. |
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Can't find DLL entry point GetTickCount in kernel32If you see the message below, you will need to request assistance from your IT or Microsoft support. It is related to the Windows installation and setup. It's also possible that your antrivirus is preventing Visio.exe from accessing the Kernel32.dll API, which can be fixed by whitelisting Visio.exe.
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I am getting an error message saying my Clipboard cannot be openedIf you see an error saying "The clipboard is in use and cannot be opened; please try again. If the clipboard still cannot be opened, restart your computer...", reboot the PC and try again. If that does not resolve the issue, then you need to switch the Windows clipboard history Off. Steps: |
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Is eVSM Available in Local Language Versions?eVSM is supported on local language versions of Windows and Visio. eVSM allows you to create drawings in any local language available on your Windows machine. The Help resources and Icon names for eVSM however are not localized, they are available only in English. |
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How to Open Developer Ribbon?The Visio "Developer" ribbon contains some very useful functions. If the Developer tab is not visible at the top of your Visio ribbons, follow these steps:
In the Customize Ribbon dialog, check the Developer checkbox |
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How to enable .NET 2.0 and 3.0 Framework on Windows 10?eVSM v11 is fully supported on Windows 10, but needs .NET Framework 3.5 enabled. If not, you will see Error Number:-2146232576 issued at eVSM start-up and will not be able to proceed further. In this event, follow these steps.
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I cannot sign in to the Eleanor Control PaneleVSM requires direct communications from VB code to the evsm.com server for:
If the company firewall or proxy server blocks this communication then these functions cannot work. Following is a list of URLs eVSM needs access to. If you see problems with any of the above or other server communications problems, please "whitelist" these URLs.
eVSM sends the information in HTTP POST method. |
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Windows Security Warning: This page is accessing information that is not under its control...If you see a message like the following pop-up while using eVSM, you can click Yes and continue. To eliminate the pop-up, here are the recommended steps:
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Is eVSM locked to the user login or to the PC?The eVSM license is locked to the PC and to user account. You can install eVSM with an admin account, but the license activation should be done with the end-user login. |
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My Visio File May be Corrupt. Can I Recover my Map?If you are still able to open your Visio file, you may be able to repair the file. In eVSM v11, just click the "Restore File" button in the eVSM Toolbar. In older versions of eVSM (v9 and later) or if the eVSM Toolbar is not available, follow these steps.
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Opening file or switching pages results in error or crashes VisioIf Visio Crashes when opening some files, or when navigating between pages, try disabling the enhanced metafile optimizations in the "Visio Options > Advanced" dialog. Note, you will need to exit Visio and restart for the changes to take effect.
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Access Denied ErrorSome operations (eg. Restore File, Kaizen Export, Create Template, etc.) require eVSM to automatically create new files in the folder your Visio map file is saved in. If you see errors similar to this:
Your Visio file is most likely located in a remote folder that has some privilege restrictions (perhaps on One Drive, Sharepoint, Dropbox, etc.). Try bringing the file to your local drive and execute the operation again. Generally, you should always work with eVSM files on a local drive. The functions will work faster and you will be less likely to see privileges issues. |
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Getting the Following Message With Excel Related OperationsExcel related operations include Create XL, Import XL, Kaizen Export, etc. The message displayed is: ![]() This would come up if Excel is currently busy with another process. Here are things to check:
The above problem can also happen if Microsoft Excel Sensitivity labels are enabled. Unfortunately, this is usually a corporate setting and the user will not be able to disable. To work around this, open a blank Exel file before running Create XL. This allows you to switch to Excel, choose a sensitivity label, and then proceed with the eVSM operation. |