Services and Healthcare Mapping

This page collects the overview and learning resources for services and healthcare mapping in eVSM. Note that applications designated with an asterisk(*) are only available in eVSM Mix and not in eVSM Standard.

Mix Transactional VSM* 

The Mix Transactional application merges key concepts from business process modeling and lean into a unified VSM solution for office, services, and healthcare. It includes standard VSM icons to quickly capture the flow of information and then add data for time, resource, and cost analyses.


Customer Journey Mapping 

The Customer Journey application provides a visual representation of the experience your customers have with your products and services. Allows ideation and prioritization to move the customer experience to one that build loyalty, a long term relationship and long term revenue.

Features Summary