Services and Healthcare Mapping

This page collects the overview and learning resources for services and healthcare mapping in eVSM. Note that applications designated with an asterisk(*) are only available in eVSM Mix and not in eVSM Standard.

Transactional VSM  The Transactional Pro application Merges key concepts from business process modeling and lean into a unified VSM solution for office, services, and healthcare. Details
Customer Journey Mapping  The Customer Journey application provides a visual representation of the experience your customers have with your products and services. Allows ideation and prioritization to move the customer experience to one that build loyalty, a long term relationship and long term revenue. Features Summary